The Provider’s Guide to Quality and Culture

The Provider’s Guide to Quality and Culture

This guide assists providers in delivering culturally competent services to multi-ethnic populations. All Centers for Medicare & Medicaid Services designated underserved populations are represented. Topics include cultural competence, patient-physician interaction, disparities, information on cultural groups, and culturally competent organizations. You can examine your own cultural competence by taking the Quality and Culture Quiz. The Health Manager’s Toolkit is a compendium of tools designed to assist health professionals at all levels of an organization — from clinic to information management to finances — in their efforts to provide accessible, high-quality, and sustainable health services. General Management Topics is a section that Includes e-learning information and resources (how to develop your own e-learning course) and links to communication resources on the Web.

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U.S. Department of Health and Human Services

Washington, District of Columbia

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